ILO – International Labor Organization - “Digital Transformation” program - April 2021

Project Date: February 2021 to April 2021 Trainees no.: 20 FEI member Training hours: 72 Hours

About ILO

The International Labor Organization is an UN-specialized agency that seeks to promote social justice and the international recognition of human and labor rights. Since 1919, the ILO has brought together governments, employers, and workers to set labor standards, promote rights at work, develop policies, encourage decent employment opportunities, and devise programs promoting decent work for all women and men. 

Digital Skills Program 

In February 2021, Skills Bank collaborated with the ILO to design and implement training programs ON “Digital Transformation Business” within the framework of the “Support The Operationalization of The SME Unit in The Federation of Egyptian Industries” project. The European Union-funded this project to create a more enabling environment for micro, small and medium enterprises (MSMEs) in Egypt – including those owned by women and youth – in the digital era.


The “Digital Transformation” program aimed to elaborate the process of using digital technologies to create new or modify existing business processes, culture, and customer experiences to meet changing business and market requirements. 


The Skills Bank LD team delivered the topic in the form of workshops on digital design and promotion, social media writing and management, database building, and online communications. After each workshop, there was a coaching session to get participants' feedback and focus on strong points that will improve their work later on and a comprehensive design digital skill tool kit.

The Challenge

The program was exclusively designed for the 20 FEI members responsible for 20 active chambers, each representing a formal industrial sector operating in Egypt. The chambers work closely with their members and provide technical assistance to enhance the growth of their affiliated enterprises. The challenge was not only to deliver a practical and applicable training program for the mentioned digital transformation topics but also to train the 20 members on how to perfectly function as trainers to accurately deliver what they have learned to the rest of the members. There was no other option but to design an outstanding and sufficient TOT program to do the needed job, and we did.


The Skills Bank LD team created the required TOT program where participants learned how to transfer knowledge to others effectively. They also learned how to apply accurate training need assessments to evaluate the other members' actual needs and select the way and how to transform knowledge accordingly.