Handling Customer Complains


Workshop Overview

Handling difficult customers can be a challenging task especially if it is
charged with irrational emotion. Often, the natural reaction would be to feel
defensive and try explaining why the situation occurred. More often than not,
this kind of reaction only make the situation go worse. This workshop is
designed to help the participants get into of their customers, understand their
pain and expectation, understand their preferences & priorities, in order to
deliver a service that exceeds their expectations and fulfill both their
materialistic & emotional needs.

Learning Outcomes :

•Define customer service and how to use this understanding to CS in handling
•Use the RATER Framework to enhance the Customers experience
•Develop a Customer Journey Map
•Describe the essential skillset for CS
•Identify the four types of customers and how to handle each effectively


If you want full outlines contact us on the below numbers : 

T: (202) 25281172

M: 01012769079 - 01016445898 – 01009779374 – 01019330540

Email : training@skillsbankme.com

Full Schedule

Dates : 10,12,17, 19 & 21 April 2022