Customer Centricity


Workshop Overview

Overview :

This Training provides you with all you need to know about creating a
customer centric culture and coming up with a workable customer experience
framework for your organization.

Narrowing down on the topic, you will be able to measure your customer
service effectiveness, come up with CX strategies, measure your CX
initiatives, and create areas for improvement in your CX programs.

The Learning Objectives: 

• Create base of sales questions depending on the specifics of
your products
• Communicate properly with different types of buyers
• Demonstrate the understanding different buyers needs and
how to fulfill them
• Understand how to overcome objections in a positive manner
• Apply active listening techniques
• Understand the value of empathy and trust in relationship
with a buyer

Full Schedule

Dates: 28,29,30 April