Workshop Overview

• Many ‘defining’ moments in life come from having crucial conversations, which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can make all the difference between a relationship fortified and a
relationship lost, or a sale made, and a sale lost.
• This interactive workshop focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. It is designed to equip you with both the skillset and the confidence you need to successfully manage crucial conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.

The Learning Objectives 

• Define & detect a Crucial Conversation
  Assess your usual approach to stress
  Recognize the power of Dialogue
  Recognize personal dialogue patterns & change it into positive stories
  Use S.T.A.T.E & AAMP techniques to tell your story & learn the path of
  others
• Handle disagreements effectively using the ABC Method
  Describe and practice methods to move from conversation to actions and
  results