• Many ‘defining’ moments in life come from having crucial conversations, which we anticipate will be difficult and which we may feel ill-equipped to handle. We may also occasionally be involved in amicable conversations that suddenly turn sour. Having the knowledge and confidence to deal with these situations can make all the difference between a relationship fortified and a
relationship lost, or a sale made, and a sale lost.
• This interactive workshop focuses on techniques on how to hold such conversations in a positive space when surrounded by highly charged emotions. It is designed to equip you with both the skillset and the confidence you need to successfully manage crucial conversations and ensure that both sides have the best chance of leaving the encounter feeling happy.
The Learning Objectives
Dates : 6 & 7 Aug 2024