Workshop Overview

Overview :

This Training provides you with all you need to know about creating a customer centric culture and coming up with a workable customer experienc framework for your organization. Narrowing down on the topic, you will be able to measure your customer service effectiveness, come up with CX strategies, measure your CX initiatives, and create areas for improvement in your CX programs.

The Learning Journey :

• Create a positive customer experience throughout the journey of the customer
• Fix role of every employee in developing a customer centric culture
• Enhance customer satisfaction by creating a personalized experience for customers
• Align products and processes to customer needs and enhance the customer journey
• Increase customer retention through better customer-centric programs and thus cutting customer
acquisition costs