1- Skills Bank Customized Programs

  • How to Make your Customer Happy
  • The Professional Teller
  • Drive for Strategic Results
  • The Champion
  • Super Trainer

2- Interpersonal skills and self-development

  • Aiming for Excellence
  • Self Confidence
  • Influencing others
  • Communication
  • Conflict
  • Problem-solving & Decision Making
  • Creativity & Innovation
  • Public Speaking & Presentation Skills
  • Administration
  • Planning & Organizing
  • Adaptability
  • The opposite Thinking
  • Result Oriented
  • Negotiation
  • Analytical Thinking
  • Relationship Building
  • Accountability
  • Unlock Team’s Synergy
  • Business Etiquette
  • Emotional Intelligence
  • Mind Mapping
  • Time & Stress Management
  • Productivity
  • Time & Stress Management
  • The power of Positive Attitude
  • High Performance Team

3- Business mindset and management

  • Business Model Canvas
  • Design Thinking
  • Business Agility
  • Strategic Management
  • Managing Business Challenges
  • Risk Management
  • Business Continuity
  • Simplify work Process and Procedures
  • Managing Change
  • Crisis management
  • Project management
  • Performance management
  • Selling KPI and goals

4- Leadership

  • Monitoring
  • Leading organizational communication
  • New managers
  • Employment delegation
  • Motivation
  • Supervisory skills
  • Leadership skills
  • Coaching skills
  • Managing conflict
  • Managerial skills
  • Enhancing communication as a leader
  • Career development & succession planning
  • Building high performance team
  • Planning, organizing and control
  • Managing up, down & across

5- Human Resources

  • Manpower Planning & Budgeting
  • Recruitment
  • TNA & Evaluating Training
  • Career Development & Succession Planning
  • Organizational Development
  • Balanced Scorecard
  • HR Audit
  • Strategic HR Management
  • Payroll
  • Personnel & Labor Law
  • Employees Engagement
  • Compensation & Benefit
  • Job Analysis & Evaluation
  • Trainers
  • Managing Performance
  • Writing HR Policies & Procedures
  • Interviewing Skills

6- Marketing and sales

  • Selling Skills
  • Retail Selling Skills
  • Retail Management
  • Sales Management
  • Key Account Management
  • Sales Planning & Forecasting
  • Digital Marketing
  • Brand Management
  • Marketing Strategy
  • Marketing Plan
  • Retail Merchandising
  • Marketing For SME’s
  • Consumer Behavior

7- Supply chain management

  • Negotiation for Purchasing
  • Demand Planning
  • Supply Chain
  • Warehouse
  • Purchasing
  • Procurement
  • Logistics
  • Fleet & Transport Management
  • Stock Management ( Inventory)
  • Supply Chain- Risk Management
  • Inventory Planning

8- Accounting and finance

  • Collection & Credit Control
  • Trade Finance, Letters of credit & Bank Grantee
  • Accounts Receivables
  • Budgeting & Forecasting Cash Control
  • Financial Analysis
  • Treasury & Cash Management
  • Financial International Report Standard
  • Fixed Assets, Accounting & Management
  • Internal Auditor
  • Forecasting & Analyzing Cash flow
  • Accounts Payable

9- Customer Service

  • Customer Service
  • Telephone Customer Service (Inbound/Outbound)
  • The Image you project to customers
  • Customer Satisfaction & Loyalty
  • Know components off quality service
  • Measuring & Knowing Customer satisfaction
  • Understand and Read Customers
  • Managing Customer Complain System
  • Customer Segmentation
  • Profile of Different Customer Personalities
  • Internal & External Customers
  • Flexibility

10- Writing skills

  • Business Writing
  • Report Writing
  • Email Writing
  • Proposals Writing
  • Memos Writing
  • Letters
  • Communication through Writing

11- MS. Office and data analysis

  • Data Analysis & Reporting Techniques using Excel
  • Data Analysis & Reporting Techniques using Power BI
  • Excel Master
  • Word Master
  • Presentation Design Techniques
  • Ms Access
  • Ms Project
  • Outlook
  • Visio
  • Macros & VBA’S