While many organizations promise to deliver an incredible customer experience,
some are better at supplying this than others. This two-day interactive workshop
is designed around six critical elements of customer service that, when a
company truly embraces them, bring customers back to experience service that
outdoes the competition.
Learning Objectives :
• Define customer service and its approach
• Understand how your own behavior affects the behavior of others
• Demonstrate confidence and skill as a problem solver
• Apply techniques to deal with difficult customers
• Know how to provide excellent customer service
If you want full outlines contact us on the below numbers :
M: 01012769079 - 01016445898 – 01009779374 – 01019330540
Email : training@skillsbankme.com
