Customer Centericity

Classroom

Workshop Overview

This Training provides you with all you need to know about creating a customer centric culture and coming up with a workable customer experience framework for your organization.

Narrowing down on the topic, you will be able to measure your customer service effectiveness, come up with CX strategies, measure your CX initiatives, and create areas for improvement in your CX programs.

 

The Learning Journey: 

• Create base of sales questions depending on the specifics of your products
• Communicate properly with different types of buyers
• Demonstrate the understanding different buyers needs and how to fulfill them
• Understand how to overcome objections in a positive manner
• Apply active listening techniques
• Understand the value of empathy and trust in relationship with a buyer

Full Schedule

Dates: 29 & 30  January 2023