Overview :
In this workshop we cover all the most important elements of service any person involved in direct interactions with customers should know and apply. From the necessary behavioral and communication skills to the right attitude, and including specific methods to analyze and improve the service provided.
We cover it all in a straight forward and effective manner that will help participants ensure customer satisfaction and delight in the most challenging situations.
The Learning Journey:
- Explain the importance of customer service in a competitive environment
- Practice the techniques of managing customer expectations and delighting customers
- Provide better, faster service and increase customer satisfaction
- Recognize early signals of customer irritation and respond appropriately in order to quickly find a workable solution to the problem
